Please note this is the contact form to get in touch with Ticketlab directly.
For questions about an event, please contact the organiser directly from the event page (under the 'Questions about this event?' section, click the 'message the event organiser' link).
Event cancellations and refunds
If you're contacting us about the status of an upcoming event, please first check your emails (including spam) and the event page to see if you've already been contacted, if the event has been marked as "cancelled" or if they've updated the date.
If the date has changed and the event is simply postponed, your ticket should still be valid for the new date. If you can't make the new date, please contact us with your booking reference number and we'll arrange a refund.
If the event has been cancelled, we'll automatically refund your tickets. You should receive an email confirmation of this and funds will be back in your account in between 5 and 10 days.
If the event is still going ahead as advertised, please note Ticketlab does not offer refunds. Event organisers may at their discretion offer refunds, but you'll have to contact the organiser directly from the event page (under the 'Questions about this event?' section, click the 'message the event organiser' link). Please see Ticketlab's Customer Terms & Conditions for more information.
Please check our support site for advice on using Ticketlab. For specific advise please select one of the links below: